Leadership and Employee Development by Silver Rose

LEADERSHIP SERIES

Get Others To Do What Needs To Be Done – Willingly!

In the runaway bestseller, The World is Flat, A Brief History of the Twenty-First Century, Thomas L. Friedman tells us that the days of “vertical power” are over. We will no longer get prestige from who we command and control. Rather, the future belongs to those who can generate “horizontal power,” using networking abilities to influence and lead.

Whether a manager or line personnel, your success depends upon getting your job done through people and it is becoming increasingly critical for you to develop these skills.

In this workshop, you will learn tips and techniques to gain the willing cooperation of others. By asking skillful questions, you can generate motivation within the other person to take action because they will have been involved in determining what that course of action will be. This is the key to getting others to willingly do what needs to be done – ensuring that they are active participants in the planning process.

When you add processes for providing good feedback and learn how to craft appreciation for the behavior you want repeated, you will have learned how to generate horizontal power. It is then you will be a true leader.

Module I Taking the Sting Out of Change

1. How to re-frame and effectively communicate change to others.
2. The hidden gift of change.
3. Ways to maintain equilibrium (yours and that of co-workers) in the midst of unsettling changes.

Module II Motivating Others to Think for Themselves

1. The three negative things others always do with your directions and how to turn that around.
2. How to formulate and ask the kinds of questions that help others to come up with their own well-thought out solutions.
3. Proven techniques from the world’s top leaders (some of them may surprise you).

Module III How to Critique Without Condemning

1. A powerful feedback tool that delivers useful data rather than criticism.
2. How to get others to critique their own performances.
3. Ways to get vital performance feedback from others about your role in projects.

Module IV “Attaboys” Breed Attitudes—Showing Appreciation More Effectively

1. How to identify best practices and strategies for today’s leadership challenges.
2. About the coaching model of leadership and how to teach by modeling.
3. How to use coaching to develop others for future changes.

Employee Series – Workshop I

It’s Work, NOT Group Therapy

Professionalism, many lament, is sorely lacking in today’s workplace. Many workers bring to the job personal issues that interfere with productivity. Others interact with co-workers as if they are family and management as if they are parents. All of this can cause misunderstandings.

In order for professionalism to be fostered, it needs to be defined and modeled. Too often we require others to know what the expectations are when they’ve never been clearly spelled out. “They should know,” is expressed and yet, how could have the same knowledge as you when they don’t have your background or experience?

In the modules of this workshop, participants will learn how to model professionalism whether they are dealing with change, emotions, or co-workers with whom they must team. They will learn how attitude can win the day when nothing else does. The modules offered are:

Module I Change is Inevitable, Suffering is Optional

1. The chain of reaction triggered by change.
2. How to stop worrying and take action to get your power back within the midst of change.
3. How to use change as a tool to sharpen your learning skills – a critical component of success at work and in life.
   

Module II Managing Emotions on the Job

1. How to identify those issues that clearly impact your work and those that are simply a nuisance.
2. Why you don’t have the luxury of being in a bad mood at work.
3. What it means to be a professional and the behaviors that match.
   

Module III Team-building Using Professional Communication

1. Practical tips and techniques to improve two-way communication with co-workers, employees and the public you serve.
2. Individual ways to build a stronger team environment.
3. How to get the information they require and the results they seek through the art of asking great questions and listening.
   

Module IV Attitude – Make Yours Positive

1. Why attitude is everything.
2. Scientific data about how attitude impacts your health.
3. How to re-frame the circumstances of life to develop a more positive attitude.

Employee Series – Workshop II

Relationship Reinforcement in the Workplace

Relationships are challenging, whether at home or on the job. In today’s fast-paced and often stressful environment, workers at all levels are challenged with having to do more with less. Tempers flare. Feelings get hurt. Stomach aches occur.

Sometimes, considering how the other person might be viewing a situation makes all the difference. Other times, it is important to know exactly how to approach someone in a way that will build the relationship instead of causing it to break down.

In this workshop, we will focus on tools and techniques to improve workplace relationships, a crucial component of success in any organization. Participants will learn how to approach a variety of challenges from how to say “No,” to dealing effectively with different personalities and approaches. At the end of any one of these modules, participants will walk away with tools that will help them have more effective relationships, at work and in their personal lives (an added bonus!)

Module I Communication Tools and Techniques to Avoid Conflict

1. Deal effectively with issues and people by “responding” vs. “reacting.”
2. How to say, “No,” without being without being offensive.
3. The “Court of Law Rule” that could change your life.
   

Module II Surviving Busybodies, Bullies and Boors

1. The ways in which we teach people how to treat us and how to turn it around if it’s not working well.
2. The hidden gift behind cynicism and negativity.
3. Why people get angry and upset and how to calm them down.
   

Module III Yours, Mine or Ours? Clarifying Roles and Responsibilities

1. Techniques for uncovering precisely what others are asking for so you can provide it to them the first time.
2. Ways to get team buy-in on any project.
3. The simple technique that makes the entire process work.
   

Module IV Specific Appreciation to Improve Customer Service and Teamwork

1. What specific appreciation means and why it’s such a powerful tool.
2. Simple and quick-to-implement tools & techniques to make customers and team members feel appreciated.
3. Ways to measure the impact of specific appreciation on customer service, teamwork, and your own individual work.