Leadership and Employee Development by Silver RoseLEADERSHIP SERIESGet Others To Do What Needs To Be Done – Willingly! In the runaway bestseller, The World is Flat, A Brief History of the Twenty-First Century, Thomas L. Friedman tells us that the days of “vertical power” are over. We will no longer get prestige from who we command and control. Rather, the future belongs to those who can generate “horizontal power,” using networking abilities to influence and lead. Whether a manager or line personnel, your success depends upon getting your job done through people and it is becoming increasingly critical for you to develop these skills. In this workshop, you will learn tips and techniques to gain the willing cooperation of others. By asking skillful questions, you can generate motivation within the other person to take action because they will have been involved in determining what that course of action will be. This is the key to getting others to willingly do what needs to be done – ensuring that they are active participants in the planning process. When you add processes for providing good feedback and learn how to craft appreciation for the behavior you want repeated, you will have learned how to generate horizontal power. It is then you will be a true leader. Module I Taking the Sting Out of Change
Module II Motivating Others to Think for Themselves
Module III How to Critique Without Condemning
Module IV “Attaboys” Breed Attitudes—Showing Appreciation More Effectively
Employee Series – Workshop IIt’s Work, NOT Group Therapy Professionalism, many lament, is sorely lacking in today’s workplace. Many workers bring to the job personal issues that interfere with productivity. Others interact with co-workers as if they are family and management as if they are parents. All of this can cause misunderstandings. In order for professionalism to be fostered, it needs to be defined and modeled. Too often we require others to know what the expectations are when they’ve never been clearly spelled out. “They should know,” is expressed and yet, how could have the same knowledge as you when they don’t have your background or experience? In the modules of this workshop, participants will learn how to model professionalism whether they are dealing with change, emotions, or co-workers with whom they must team. They will learn how attitude can win the day when nothing else does. The modules offered are: Module I Change is Inevitable, Suffering is Optional
Module II Managing Emotions on the Job
Module III Team-building Using Professional Communication
Module IV Attitude – Make Yours Positive
Employee Series – Workshop IIRelationship Reinforcement in the Workplace Relationships are challenging, whether at home or on the job. In today’s fast-paced and often stressful environment, workers at all levels are challenged with having to do more with less. Tempers flare. Feelings get hurt. Stomach aches occur. Sometimes, considering how the other person might be viewing a situation makes all the difference. Other times, it is important to know exactly how to approach someone in a way that will build the relationship instead of causing it to break down. In this workshop, we will focus on tools and techniques to improve workplace relationships, a crucial component of success in any organization. Participants will learn how to approach a variety of challenges from how to say “No,” to dealing effectively with different personalities and approaches. At the end of any one of these modules, participants will walk away with tools that will help them have more effective relationships, at work and in their personal lives (an added bonus!) Module I Communication Tools and Techniques to Avoid Conflict
Module II Surviving Busybodies, Bullies and Boors
Module III Yours, Mine or Ours? Clarifying Roles and Responsibilities
Module IV Specific Appreciation to Improve Customer Service and Teamwork
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