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From the Blog
Simple Tools to Show Employee Appreciation
I just read an article written by J.T. O'Donnell, Founder and CEO of WorkItDaily.com,in which she suggested asking each of your team members one question at the end of the work week before they head home: What one thing are you most proud of getting done this week?” It doesn’t matter what you do for your team or for yourself. If you’re determined to be unhappy, then circumstances don’t matter. I can just hear the hue and cry. “You just don’t get it. I WANT to be ha [...]
Strengthening Relationships
What if the most common workplace relationship issues could be cleared up by taking the following proactive step: treat others the way THEY want to be treated? In my program How to Get Along with Difficult People I often hear participants express astonishment at how others behave or communicate. And what alway [...]
Definitions Matter
One of the easier communication problems to solve revolves around our tendency to think that others understand what we mean when we use a term. Let’s take “customer service,” as an example. If you have been tasked with improving customer service, what exactly does that mean? How is customer service being [...]
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