Whether trying to be a leader or simply a friend, offering unsolicited advice rarely works. When we try, it falls on deaf ears. That’s the best-case scenario. The worst-case scenario is that it triggers anger or resentment from the recipient of our brilliant solutions.
So what do you do if you want to help?
This is where the act of asking clarifying questions comes in.
When you ask clarifying questions, you are giving the other person an opportunity to think things through, perhaps uncovering an idea that hadn’t previously occurred to him. This is something at which good coaches excel.
Let’s face it, when faced with a stressful dilemma, we don’t always do our best thinking.
So what kinds of questions do you ask? To answer that very good question, let’s return to what we all learned in English class about writing good stories.
English 101: Remember the “four W’s and an H”?
WHO, WHAT, WHEN, WHERE, WHY & HOW
These five words are all excellent beginnings for questions because they cannot be answered “yes” or “no.” Answering them requires some consideration.
Let’s say a co-worker comes to you really upset because the boss gave her negative feedback about a project. You truly want to lend support and your natural inclination is to give her reassuring advice like, “This is only one project; don’t take it so hard,” or “Consider the source; the boss is always negative.” Neither of these statements really helps your colleague to work through the issue.
Instead, you might ask questions like:
The important thing to remember is NOT to try and cleverly hide your advice within a question. Suggesting a solution by asking, “Who do you think could put in a good word for you?” is just your sly way of giving your opinion. Curb your urge to do this. (It’s SO hard!) First of all, it might not be the greatest suggestion (what?!?!?) and secondly, it may fall on deaf ears. Finally, if she does take your suggestion and it makes things worse, who do you think she’s going to blame?
You’re trying to support, not do it for the other person. The best way to do that is to help them explore for themselves what the best course of action might be. This is Leadership 101 and an excellent way to practice your leadership skills.
I am eager to hear your experiences with this. Where have you given advice that helped, and when did it backfire? Have you used clarifying questions, and how has that worked?